Maximising Telesales Skills
This programme is specifically designed to increase the productivity of your telesales activity. Whether it is qualifying new leads and prospective clients, getting through to new clients, calling past users, penetrating accounts or securing appointments with the right people - this workshop will help you achieve your targets and objectives. Focusing on real life and encouraging participants to concentrate on 'actual' planned activity, this programme offers techniques and 'best practice' methods for professional telesales activity.
Aim of the programme
To enable anyone involved to more effectively plan, prepare and execute effective telesales activity. This workshop will help participants improve their results from telesales activity across a range of areas
Programme style and content
The programme is highly interactive and participative, and full of techniques and strategies that are easy to use and that deliver results. Topics covered include:
- Researching prospects
- Qualifying prospects
- Planning telesales activity
- Setting goals and objectives
- Contacting the right people
- How to open the call correctly
- Securing their attention
- Question strategy
- Listening intuitively
- Contact and company profiling
- Contact management
Target audience
Anyone who has to conduct regular telesales activity such as qualifying prospect companies, profiling contacts and companies, CRM, account penetration and securing appointments.
Programme leader
Apart from conducting regular telesales activity himself, James has many years experience using the telephone for research and sales purposes. As a trainer and customer of many venues, as well as being a sales person, James is well equipped to help your team refine their telesales skills.
James started his career in the diamond industry before moving into purchasing, sales and then training. James became a founder member of Maxima in 2003, having previously been a Director of Sales for a leading hotel company.
James brings energy and enthusiasm to every project, and clients value him for his ability to positively challenge existing thinking and processes.
James has created many new approaches to training. With a Certificate in Training Practice from the Chartered Institute of Personnel and Development, and over 15 years experience working in the hospitality sector, James blends experience, research and professional training techniques, to produce innovative and enjoyable training programmes.
James believes that effective training is a blend of many different factors, but that one of the most important is to have fun!
