Who should attend?

This programme is suitable for anybody who has responsibility for leading and
managing a team. It works for both experienced and new managers and participants have included;

• GM’s
• Head Chef’s
• Operations Managers
• Front of House Managers
• Directors of Sales
• Sales Managers
• Food & Beverage Managers
• Accountants
• Revenue Managers
• Reservations Managers
• Conference and Banqueting Managers
• Restaurant Managers
• Leisure Club Managers
• Office Managers
• Sales Managers
• HR Managers 

Over 250 people have attended this programme in the past two years.

If you need help deciding if this programme is right for you or your people, then contact us and we will analyse your need and give you our considered advice.

We also run MAX Effective Leadership & Management Skills as a bespoke in-house programme if that works better for your team.

Aim

To enable participants to utilise the key skills, principles and processes of leadership and management to maximise their own and their individual team member’s performance, in line with the goals and results that their company charges them to achieve.

Style of programme

This is an intensive programme focusing on all the key tools and techniques required of leaders and managers in today’s fast moving business environment. We have designed MAX Effective Leadership & Management Skills as a blended development programme, by which we mean participants will be asked to invest time in learning in a variety of ways, so they fully understand the subject.

The programme will be highly motivational, participative, practical and full of real-life examples. There will be quality input on state-of-the-art leadership and management techniques, there will be discussion, there will be group exercises and role play. We will also use case studies. This is a very hands-on practical programme, focused on improving both goal driven personal and team performance. During the programme, we will provide participants with a framework of 21st century leadership and management skills, principles and processes, which will enable participants to leave with a practical toolkit of best practice management techniques which they can implement immediately on their return to work.

On the programme, each person will receive their personal Discovery profile, which will help them to understand their personal communication, management and leadership style. It will also help them understand the wide range of work preferences they will encounter in the people that they lead. By understanding these work preferences, participants will be able to better adapt and connect with the people they are leading, which will help the team to maximise their performance. Each participant will also receive a personalised copy of the MAX guide to Effective Leadership & Management Skills. This book is packed with notes and top tips that the participant can use for
ongoing reference.

By the end of this programme, participants will be able to;

1. Understand the difference between management and leadership and why the modern leader needs to use both disciplines.

• Understand the role and characteristics of successful leaders and managers
• To meet the demands of their manager and their team.

2. Understand the Insights Discovery concept of personal preferences

• Utilise their Insights Discovery profile to understand their preferred communication, management and leadership styles as well as
• their potential strengths and weaknesses as a manager
• Utilise the Insights concept of personal preferences to better understand their team members personal preferences
• Adapt their communication and influencing style to that of their team members to ensure maximum motivation and impact

3. Manage change

• Understand the nature of change and why it is essential in driving people performance
• Utilise an effective model for implementing change
• Appreciate different people’s reactions to change and manage them effectively

4. Manage successful interpersonal communication

• Overcome the barriers to effective communication
• Build relationships through positive communication
• Communicate more assertively in meetings
• Influence and persuade colleagues to adopt their suggested course of action

5. Maximise personal effectiveness, time management and delegation

• Utilise key techniques for self-management and management of the team
• Identifying key result areas
• Deal with information overload
• Effectively utilise the process of delegation and enjoy the benefits
• Use a model for effective delegation
• Identify and overcome the barriers to effective delegation

6. Build the team, through effective people management and motivation

• Distinguish team roles and responsibilities
• Create the ability to recognise and manage the different roles
• Maximise and maintain input and motivation – building the desire for results
• Identify what motivates individuals and use this to drive personal performance
• Recognise the signs of demotivation – and use tools and techniques to turn this around
• Resolve conflict
• Be assertive when required

7. Enhance team performance through coaching and development

• Identify the team’s coaching and training needs
• Use simple and effective coaching skills
• Provide recognition and feedback
• Respond to poor performers